Customer Service Officers at the Workplace Centre Limited (Ogun & Rivers)

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The Workplace Centre Limited – We are a World Class Skills Development and HR / ICT Consulting Services organization that adds significant value to our clients and society.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Locations: Ogun (Sagamu) & Rivers (Port Harcourt)

Key Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Educational Qualification

  • A Bachelor’s degree or HND in Business Administration, or a related field

Experience:

  • 2 years professional experience in similar capacity
  • Must be a Female

Application Closing Date
30th April, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the “Role and Location” as the subject of the e-mail.

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