Customer Service Officers at the Workplace Centre Limited (Ogun & Rivers)

The Workplace Centre Limited – We are a World Class Skills Development and HR / ICT Consulting Services organization that adds significant value to our clients and society.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Locations: Ogun (Sagamu) & Rivers (Port Harcourt)

Key Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Educational Qualification

• A Bachelor’s degree or HND in Business Administration, or a related field

Experience:

• 2 years professional experience in similar capacity
• Must be a Female

Application Closing Date
30th April, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the “Role and Location” as the subject of the e-mail.