Customer Service Representative at Pensions Alliance Limited (PAL Pensions)

Pensions Alliance Limited is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company Limited.

We are recruiting to fill the position below:

Job Title: Customer Service Representative
Location: Onitsha – Anambra, Asaba – Delta, Edo State
Employment Type: Full-time or part-time
Work Hours: 20 to 40 hours per week.

Job Description

  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
  • By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our services inside and out so that you can answer clients questions correctly.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualification / Requirements:

  • OND / HND / B.Sc in any field of study.
  • 1 year in Customer Service experience in a reputable organization
  • Ability to stay calm when customers are stressed or upset.
  • Ability to make use of Microsoft Office.
  • Experience working with customer support

Salary:
N75,000 – N100,000 monthly.

Application Closing Date
30 April, 2022

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title and your present location as the subject of the mail e.g Customer Service Representative/Asaba

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