Entry-level Customer Service Executive at a Commercial Bank – Workforce Group

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Workforce Group – Our client, a Commercial bank is recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos
Employment Type: Contract

Job Description

  • Manage large amounts of incoming phone calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Perform other duties as assigned.

Qualification Requirements

  • B.Sc. / HND / OND / NCE only (Minimum of Second Class Lower or Lower Credit)
  • Very quick learner
  • Keen attention to details
  • Good team player
  • Relationship Management
  • Problem Solving
  • Proficiency in the use of Microsoft Office Suite
  • Strong computer skills
  • Interpersonal skills
  • Good written and oral communication
  • Service orientation and strong Customer focus
  • Integrity.

Application Closing Date
30th May, 2021.

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