Head of Operations at Alan & Grant


Alan & Grant – Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.

We are recruiting to fill the position below:

Job Title:  Head of Operations

Zip / Postal Code: 100001
Location: Lagos
Type: Full time

Job Details

  • The job holder will support key administrative and services related activities, and interface across multiple departments. He/she will assist the manager in the planning, directing, and coordination of e-commerce support services, designing policies, overseeing customer service and implementing technology solutions and will play a key role towards the growth of the department.

Duties and Responsibilities

  • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures.
  • Develop processes for receiving product, equipment utilization, inventory management and shipping
  • Contribute operations information and recommendations to strategic plans and reviews, prepare and complete action plans
  • Implement production, productivity, quality and customer-service standards, resolve problems, complete audits and identify trends
  • Identify and explore new customer groups also help the Operations Manager ensure products listed in all outlets maintain consistency of offering
  • Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
  • Collate finance related data and disseminate to team to enable the completion of related tasks
  • Maintain a safe and secure work environment and develop personnel growth opportunities
  • Compile statistics relating to customer service performance, analyse data, identify key improvement areas, and generate required reports
  • Support special projects and track progress. Supervise special projects, organize and coordinate data sharing, plan, and schedule meetings, and monitor results
  • Improve program and service quality, devise new applications; update procedure and evaluate.


  • Bachelor’s degree in Business Administration or related field
  • Minimum of 5 years experience in similar position
  • Advanced degrees such as a Master’s degree is highly desired and provides additional advantage
  • Exceptional database management skills, with a strong background in all Microsoft Office programs: Word, Excel, PowerPoint and Outlook for business communications
  • Vendor management experience, and project and program management experience
  • Excellent oral and written communication, time management, leadership and employee development skills working in a matrix reporting environment

Application Closing Date
Not Specified.

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