Mama Cass Quick Service Restaurant Ongoing Job Vacancy

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Mama Cass Quick Service Restaurant has over 30 years of experience providing rich and diverse meals for the family. Our meal offerings spans traditional Nigerian and continental dishes, pastries and a whole lot more that even caters for the health conscious. Once you walk into a Mama Cass QSR you are assured of some meal product that will fit into your range of meal desires. We are recruiting to fill the position below:

 

 

 

 

Job Title: Restaurant / Business Manager
Location: Lagos
Employment Type: Full-time

Duties:

  • Coordinate daily Front of House (FOH) and Back of House (BOH) restaurant operations.
  • Deliver superior service and maximize customer satisfaction.
  • Respond efficiently and accurately to customer complaints.
  • Regularly review product quality and research new vendors.
  • Organize and supervise shifts.
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Requirements:

  • HND, BA, BSc degree in relevant discipline.
  • Proven years of work experience as a Restaurant Manager, Restaurant General Manageror similar role.
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers.
  • Familiarity with restaurant management software.
  • Strong leadership, motivational and people skills
  • Good financial management skills

To Apply:
Interested and qualified candidates should send their CV to: [email protected] using Restaurant / Business Manager as the subject of the mail.

Application Deadline: 20th April, 2021



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