Manager – Core, Roaming & VAS Performance at 9mobile Nigeria


9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National / Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Manager – Core, Roaming & VAS Performance

Job: IRC4135
Location: Abuja

Job Summary

  • Manage Network Performance and quality assurance
  • Responsible for developing network quality analysis and reporting strategy of all nodes in the areas of Core, VAS, Roaming, international PO

Principal Functions

  • Manage Network Performance and Quality Analysis to achieve formulated performance strategy and KPIs
  • Manage Voice, Data and VAS services performance and quality analysis
  • Develop and deliver technical reports on Network Quality Performance
  • Responsible for defining and ensuring implementation of relevant strategies, processes, and procedures for quick identification and demarcation of poor service experience
  • Analyze Network Quality Reports into executive summary for SMT
  • Identify Opportunities to Enhance Network Quality Efficiency
  • Responsible for network quality issues and follow – up with all relevant teams for quick resolution of identified Network Quality issues
  • Responsible for managing relationship with vendors to deliver good quality for EMTS network
  • Liaise with optimization and operation units on implementation of network protocols and parameter for optimum network quality
  • Carryout impact analysis of network parameters changes and feature trials to ensure high network quality results
  • Support network performance team in achieving regulatory thresholds
  • Initiate quick wins to manage sudden network quality bottlenecks because of commercial promotions
  • Plan and manage the team’s activities in accordance with agreed budgets and timescales
  • Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives
  • Engage vendor on the roadmap of the network elements and what new metrics would be available to ensure high network quality of service is achieved
  • Creating trackers that will keep record of detected network quality issues and their resolution action
  • Demonstrate ability to meet deadlines and manage all network performance reporting
  • Perform other duties as instructed by the Head, Network Performance and Service Assurance

Educational Requirements

  • First degree / HND in Engineering or Computer Science
  • Six (6) to Eight (8) years relevant work experience with at least three (3) years in a supervisory position

Experience, Skills & Competencies:

  • Knowledge
  • Network Operations
  • Service ContinuityManagement, Monitoring and Control
  • Telecommunications& Mobile Network Standards & Specifications


  • Teaming
  • Communication
  • Problem Solving


  • Passion forExcellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Application Closing Date
Not Specified.

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