Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
We are recruiting to fill the position below:
Job Title: Quality Analyst
Ref #: 166
Location: Lagos, Nigeria
- We are hiring a Quality Analyst to be responsible for the continuous improvement of operations support service delivery.
About the Role
- As part of a global team, the Quality Analyst will be able to provide useful insights regarding the delivery of service by identifying gaps in process compliance, customer handling, and operational best practices.
What you’ll be doing:
- Review support service requests in order to monitor compliance with procedures and best practices.
- Collaborate with managers regarding improvement areas and educational initiatives.
- Document processes and procedures and establish control points to ensure compliance
What you’ll need:
- Green belt certification and/or quality assurance experience will be considered a plus
- Background in engineering related field
- Experience in support services
- Experience developing projects, initiatives, or improvement plans.
- Fluent in English, both written and conversational
- Experience in presenting to large audiences, both, in presence or virtual
What We Offer
- A Career, not a job
- Be part of something great
- Opportunity to realise your full potential
- Continuous personal and professional learning
- Fast-track career
- Global resources
- Unleash your potential
- Work-wide family
Application Closing Date