Quality Analyst at Tek Experts

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Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Quality Analyst

Ref #: 166
Location: Lagos, Nigeria

Job Description

  • We are hiring a Quality Analyst to be responsible for the continuous improvement of operations support service delivery.

About the Role

  • As part of a global team, the Quality Analyst will be able to provide useful insights regarding the delivery of service by identifying gaps in process compliance, customer handling, and operational best practices.

Responsibilities
What you’ll be doing:

  • Review support service requests in order to monitor compliance with procedures and best practices.
  • Collaborate with managers regarding improvement areas and educational initiatives.
  • Document processes and procedures and establish control points to ensure compliance

Requirements
What you’ll need:

  • Green belt certification and/or quality assurance experience will be considered a plus
  • Background in engineering related field
  • Experience in support services
  • Experience developing projects, initiatives, or improvement plans.
  • Fluent in English, both written and conversational
  • Experience in presenting to large audiences, both, in presence or virtual

What We Offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • Work-wide family

Application Closing Date
Not Specified.

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