Quality Operations Manager at Tek Experts

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Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Quality Operations Manager

Ref #: 243709
Location: Lagos, Nigeria

About the Role

  • The Quality Operations Manager promotes, develops, and oversees compliance of the company quality system.
  • Effectively assuring compliance of customer requirements by managing quality policies, standards, procedures, programs and practices while driving and facilitating continuous improvement.

Responsibilities
What you’ll be doing:

  • Resp onsible for the recruitment, management, and development of the quality analyst team
  • Responsible for the overall leadership of the quality assurance framework, customer and operational excellence practices at the organizational level
  • Defines quality procedure in conjunctions with operations
  • Regularly analyze quality data and suggest actions based on collected data
  • Work with management to drive Continuous Improvement

Job Requirements
What you’ll need:

  • Bachelor’s degree or equivalent in a Technical or Business discipline
  • Experience in a quality, process, services or customer experience management function
  • Experience in a high volume and fast-paced multicultural environment
  • Green Belt Sigma/PMP certification is an advantage with working experience in continuous improvement, change management, process improvement or project management,
  • Proficient with various office productivity applications particularly Excel, Visio, Project and PowerPoint
  • Fluent in English

What We Offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • Work-wide family

Application Closing Date
Not Specified.

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